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Basic Retail Management Program


Retail landscape is becoming more and more challenging. Today’s Retail business owner and CEOs need managers with sector-specific competences and skills to excel in the competitive arena.

The Basic Retail Management Program (BRMP) is designed for retail personnel at the first level of retail management, typically outlet/ Store Management levels focusing on developing and enhancing the knowledge, skills and attitude of the Store manager responsible for the daily operations of retail outlet and store.

The program will add knowledge to retail store managers’ current understanding of how retail outlets are run. The training programs will update them of the latest retail management systems and methodology that can impact sales, customer satisfaction and growth of retail outlets and stores.

BRMP is therefore designed  to deliver store managers with a comprehensive knowledge, skills & attitude of retail; the passion and a merchant mentality directly linked to a return on investment 

BRMP will support them in the execution of their supervisory and coordinating responsibilities towards improved performance of their teams.

Target Audience

Retail store managers & assistants, heads of departments and indeed anyone with supervisory responsibility

What Participants will gain:

·         An understanding of the key fundamentals which make a good retail manager and the key responsibilities of a frontline manager.

·         How to create and coach the teams for high performance.

·         How to empower the team to deliver excellent customer service.

·         How to hire and train for success.

·         How to manage change and productivity at the outlet/ store level while focusing on the customer.

·         How to create and implement winning retail outlet/ store strategies

Duration: 2 Months (1 day per week)

Time: 9am - 5pm

Investment Fee: N795,000


Detail Program Outline